Nerida Hansen Terms and Conditions
Please follow these links for the relevant terms and conditions of each payment provider:
Shopify Payments
https://www.shopify.com/au/legal/terms-payments-au
Paypal User Agreement
https://www.paypal.com/au/legalhub/useragreement-full
After Pay User Agreement
https://www.afterpay.com/en-AU/terms-of-service
Refunds and Exchanges
As a company registered in the state of Victoria, Australia we abide by Victorian Consumer Laws.
As our customer, you are automatically covered by the following consumer guarantees if:
- We send you a product of unacceptable quality
- We send you a product that does not match the description (we include honest appraisal of our fabric colours on our product descriptions to explain that vibrancy or prints may differ from our images due to the inability to capture all colours of the product on our digital platform)’
- The product you receive is not fit for purpose
We have a right to offer a replacement or remedy, and in the case where we cannot do so, we will offer a full refund and compensate the postage cost to return damaged goods which the customer needs to pay.
Customers do not have a right to return a product or request a refund for:
- Change of mind
- Finding a cheaper product elsewhere
- Ordering the wrong product
- If we disclose the fault or variation to displayed images
- If the customer damages the product
- Or if the customer holds onto the product for 14 days without notifying us
All refund requests or complaints must be made within 14 days by emailing our customer service team at nerida@neridahansen.com
More information about the applicable consumer laws for our business can be found here
https://www.consumer.vic.gov.au/products-and-services
The entire Nerida Hansen website contains copyright material, brand names and other trademarks that are protected. The use of any material on this site (including reproduction, modification, distribution, republication, display or communication of any kind) is strictly prohibited.
Currency / GST
All sales are made in Australian Dollars and include Australian Taxes (GST)
Freight Costs
We are subject to increasing costs, and therefore cannot guarantee fixed rates, but keep. our rates as low as possible at all times.
Delivery & Shipping
Our Final Sales Delivery Dates are Subject to volume of orders.
With our printing now being done in Turkey, orders will not be processed until later in April, due to the Ramadan Holiday.
Customers with existing Pre-Orders:
If your order is not being printed prior to Ramadan (7th-16th April), in many cases we will be combining your new order with your exisiting order, subject to fabric availability. These orders will be delivered from the 20th of April, and will take up to 3 weeks to get to all customers.
New Customers
New Orders will be printed and shipped as soon as we finish orders from existing customers.
Depending on Volume, you need to allow between 6 and 12 weeks for delivery of your fabrics.
Multiple Order Policy
Whilst we cannot guarantee combining multiple orders, we will combine orders where possible.
Once you have made a second or multiple order, it is a good idea to alert us by emailing please email nerida@neridahansen.com and we can look to combine your order and arrange a freight refund.
Postage
We will be using the fastest service applicable to your delivery area, including Australia Post/Aramex/ DHL/ Fedex. You will receive an automated notification when your shipping is booked.
We do not take responsibility for the handling and timing of freight once your consignment is handed over to the carriers.
Please find the terms of service for Australia Post HERE
Please find the terms of service for Aramex/ Fastway HERE
International Customers
Please note, whilst we will try to ship your items DDP (without taxes) Non Australian customers may be responsible for any import duties or local taxes that are payable to customs in their own country.
Return Policy
We ask our customers to check their purchases and notify us within 14 days of delivery if there are any problems that breach Consumer Laws of Victoria which you can find HERE. Send your email to info@neridahansen.com and we will then endeavour to resolve this for you either with a credit voucher, refund or exchange. Simply quote your order or receipt number and cite your reason and one of our happy helpers will reply as soon as possible.
At times Nerida Hansen Fabrics regularly has sales on samples and seconds and these items are marked as such. It is important to note that there are no refunds for a change of mind.
Please also note, we are unable to combine orders, if you have already placed an order and want to add to it, you will have to place a separate order.