Terms and Conditions

What you need to know

Nerida Hansen Fabrics & Sewing Patterns uses a drop-ship business model.

Please take the time to read the following to understand what drop-shipping means for customers placing orders on this website, and ensure you check our full terms and conditions below.

What is Drop-Shipping?

Drop-Shipping means that we offer products for sale that we don’t have in stock.

We have agreements with other suppliers to provide the stock to fulfil the orders made by our customers . This is called ‘drop-shipping’.

What Should Customers Know before purchasing?

In line with ACCC Recommendations, it is important that you understand that we do not have the stock on the day of purchase.

There are many benefits to this model that we have outlined HERE

The downside to this model is when things don't go according to plan. As with all product businesses, there are many working parts and late deliveries can be outside of our control.

  • If a business can’t supply a product or service that a consumer has paid for, on time or within a reasonable time, then the business must provide a solution.
  • If a consumer doesn't receive a product or service they've paid for on time or within a reasonable time, there can be various reasons. It doesn’t necessarily mean the business has broken the law.
  • It's against the law for a business to take payment for products or services when they know they won’t be able to supply them.

It is important to remember that as a business dealing with overseas manufactures and multiple freight companies we don't have direct control over every part of the process.

When deciding who to buy from, consumers can ask a business whether it holds the stock itself or uses drop-shipping.

Customer Service Wait Times

Customer Service Wait Times

It is also very important for customers to understand that we are only a very small team.

The Popularity of our products means we may not be able to answer the phone or reply to your email when you expect. We reccommend you resend emails or try phoning again the following day.

Check HERE for our contact details

Terms and Conditions

Nerida Hansen Terms and Conditions

This fabric is produced using a drop-ship model.

This means we do not have it in stock. We produce it after you order it.

Therefore, the orders take time to get to you. With on-demand printing it might take awhile to get your fabrics, but we produce only what's needed which minimises waste and therefore reduces our environmental footprint.

This enables use to offer special deals on the pricing, and give un-precedented choice in both design and fabric base.

Delivery Times

Our Current window of delivery is 8-12 weeks. 

Using Nerida Hansen Fabrics for your Business?

Whilst we encourage all businesses and makers to use Nerida Hansen Fabrics, customers need to consider that wait times are not guaranteed. If your fabrics are are not delivered within a 12 week period we will offer alternatives or refunds.

To abide by Consumer law and ACCC recommendations, Nerida Hansen will, in the event of your delivery exceeding 12 weeks offer a full refund, or an alternative fabric.

As we pay upfront to manufacture your order, we do not offer refunds for change of mind, or for customers who did not read and understand the terms and conditions.

By Ordering from Pre-Sales, you are acknowledging and accepting the Nerida Hansen Terms and Conditions of Sale.

Please follow these links for the relevant terms and conditions of each payment provider:

Shopify Payments

https://www.shopify.com/au/legal/terms-payments-au

 

Paypal User Agreement

https://www.paypal.com/au/legalhub/useragreement-full

 

After Pay User Agreement

https://www.afterpay.com/en-AU/terms-of-service

 

Refunds and Exchanges

As a company registered in the state of Victoria, Australia we abide by Victorian Consumer Laws.

As our customer, you are automatically covered by the following consumer guarantees if:

  1. We send you a product of unacceptable quality
  2. We send you a product that does not match the description (we include honest appraisal of our fabric colours on our product descriptions to explain that vibrancy or prints may differ from our images due to the inability to capture all colours of the product on our digital platform)’
  3. The product you receive is not fit for purpose

 

We have a right to offer a replacement or remedy, and in the case where we cannot do so, we will offer a full refund and compensate the postage cost to return damaged goods which the customer needs to pay.

Customers do not have a right to return a product or request a refund for:

  1. Change of mind
  2. Finding a cheaper product elsewhere
  3. Ordering the wrong product
  4. If we disclose the fault or variation to displayed images
  5. If the customer damages the product
  6. Or if the customer holds onto the product for 14 days without notifying us

All refund requests or complaints must be made within 14 days by emailing our customer service team at nerida@neridahansen.com

More information about the applicable consumer laws for our business can be found here

https://www.consumer.vic.gov.au/products-and-services


The entire Nerida Hansen website contains copyright material, brand names and other trademarks that are protected. The use of any material on this site (including reproduction, modification, distribution, republication, display or communication of any kind) is strictly prohibited. 


Currency / GST

All sales are made in Australian Dollars and include Australian Taxes (GST)

Freight Costs

We are subject to increasing costs, and therefore cannot guarantee fixed rates, but keep. our rates as low as possible at all times. 

 

Postage

We will be using the fastest service applicable to your delivery area, including Australia Post/Aramex/ DHL/ Fedex. You will receive an automated notification when your shipping is booked. 

We do not take responsibility for the handling and timing of freight once your consignment is handed over to the carriers.

Please find the terms of service for Australia Post HERE

Please find the terms of service for Aramex/ Fastway HERE

International Customers

Please note, whilst we will try to ship your items DDP (without taxes) Non Australian customers may be responsible for any import duties or local taxes that are payable to customs in their own country.

 Return Policy

We ask our customers to check their purchases and notify us within 14 days of delivery if there are any problems that breach Consumer Laws of Victoria which you can find HERE. Send your email to info@neridahansen.com and we will then endeavour to resolve this for you either with a credit voucher, refund or exchange. Simply quote your order or receipt number and cite your reason and one of our happy helpers will reply as soon as possible. 

At times Nerida Hansen Fabrics regularly has sales on samples and seconds and these items are marked as such. It is important to note that there are no refunds for a change of mind. 

Please also note, we are unable to combine orders, if you have already placed an order and want to add to it, you will have to place a separate order.