The entire Nerida Hansen website contains copyright material, brand names and other trademarks that are protected. The use of any material on this site (including reproduction, modification, distribution, republication, display or communication of any kind) is strictly prohibited.
Currency / GST
All sales are made in Australian Dollars and include Australian Taxes (GST)
We have recently shifted from flat rate shipping to subsidised shipping rates. Our regular customers may notice a slight increase in shipping rates in 2019, which is due to rising costs of doing business.
As a minimum we ship our orders every Tuesday and Thursday, so please allow at least a week for delivery of most orders. We use the fastest service applicable to your delivery area, including Australia Post, Couriers Please and Fastway. You will receive an automated notification when your shipping is booked.
Please note, Non Australian customers are responsible for any import duties or local taxes that are payable to customs in their own country.
Multiple Order Policy
In most cases, we are unable to combine multiple orders that were made by the same customer, so please be careful with your selections.
We ask our customers to check their purchases and notify us within 14 days of delivery if there are any issues. Send your email to firstname.lastname@example.org and we will then endeavour to resolve this for you either with a credit voucher, refund or exchange. Simply quote your order or receipt number and cite your reason and one of our happy helpers will reply as soon as possible.
Nerida Hansen Fabrics regularly has sales on samples and seconds and these items are marked as such. It is important to note that there are no refunds for a change of mind.
Please also note, we are unable to combine orders, if you have already placed an order and want to add to it, you will have to place a separate order.
We are committed to protecting your privacy and any information you share with us and will not sell or share any information to any third parties.
If you decide to opt-in to our mailing list you may receive promotional emails- if anytime you would like to unsubscribe this will be possible by clicking links we provide at the bottom of each mail.
Our Store - Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).