Nerida Hansen Terms and Conditions
Please follow these links for the relevant terms and conditions of each payment provider:
Paypal User Agreement
After Pay User Agreement
Refunds and Exchanges
As a company registered in the state of Victoria, Australia we abide by Victorian Consumer Laws.
As our customer, you are automatically covered by the following consumer guarantees if:
- We send you a product of unacceptable quality
- We send you a product that does not match the description (we include honest appraisal of our fabric colours on our product descriptions to explain that vibrancy or prints may differ from our images due to the inability to capture all colours of the product on our digital platform)’
- The product you receive is not fit for purpose
We have a right to offer a replacement or remedy, and in the case where we cannot do so, we will offer a full refund and compensate the postage cost to return damaged goods which the customer needs to pay.
Customers do not have a right to return a product or request a refund for:
- Change of mind
- Finding a cheaper product elsewhere
- Ordering the wrong product
- If we disclose the fault or variation to displayed images
- If the customer damages the product
- Or if the customer holds onto the product for 14 days without notifying us
All refund requests or complaints must be made within 14 days by emailing our customer service team at email@example.com
More information about the applicable consumer laws for our business can be found here
The entire Nerida Hansen website contains copyright material, brand names and other trademarks that are protected. The use of any material on this site (including reproduction, modification, distribution, republication, display or communication of any kind) is strictly prohibited.
Currency / GST
All sales are made in Australian Dollars and include Australian Taxes (GST)
We have recently shifted from flat rate shipping to subsidised shipping rates. Our regular customers may notice a slight increase in shipping rates in 2023 which is due to rising costs of doing business.
Delivery & Shipping
We process orders most weekdays, but we are a small team so please allow up to 3 days to process your order. Whilst we ship orders which have paid for express post via the express post system, we do not prioritise the cutting and packaging of express orders.
We use the fastest service applicable to your delivery area, including Australia Post and Aramex/ Fastway. You will receive an automated notification when your shipping is booked.
We do not take responsibility for the handling and timing of freight once your consignment is handed over to the carriers.
Please find the terms of service for Australia Post HERE
Please find the terms of service for Aramex/ Fastway HERE
Please note, Non Australian customers are responsible for any import duties or local taxes that are payable to customs in their own country.
Multiple Order Policy
In most cases, we are unable to combine multiple orders that were made by the same customer, so please be careful with your selections.
We ask our customers to check their purchases and notify us within 14 days of delivery if there are any problems that breach Consumer Laws of Victoria which you can find HERE. Send your email to firstname.lastname@example.org and we will then endeavour to resolve this for you either with a credit voucher, refund or exchange. Simply quote your order or receipt number and cite your reason and one of our happy helpers will reply as soon as possible.
At times Nerida Hansen Fabrics regularly has sales on samples and seconds and these items are marked as such. It is important to note that there are no refunds for a change of mind.
Please also note, we are unable to combine orders, if you have already placed an order and want to add to it, you will have to place a separate order.