DOMESTIC SHIPPING
Nerida Hansen Fabrics offers a flat rate of $10.95 for shipping within Australia and free shipping for orders over $150. Express post is available for $15.50/$21 depending on the weight of your order.

INTERNATIONAL SHIPPING
The answer is yes! Nerida Hansen Fabrics ships internationally and the cost varies according to the country of delivery. Overseas customers are responsible for any import or local taxes that are payable to customs in their own country.

Refer to the Australia Post website for updates on any restrictions. International orders are sent via International Express.

DELIVERY TIMES

We aim to dispatch online orders within three to five business days after purchase. Items purchased during a sale period may take an extra five to 10 business days. 

RETURNS & EXCHANGES
If something is not quite right, whether it be damaged or faulty, then make us your first point of contact. Send an email to happyhelpers@neridahansen.com within 14 days of receiving your order and we will then endeavour to resolve the issue with either a credit voucher, refund or exchange. Simply quote your order or receipt number and cite your reason and one of our happy helpers will reply within 72 hours.

Returns should be sent using registered post or a trackable courier; Nerida Hansen Fabrics cannot accept responsibility for items lost in transit. Refunds will be made via the same payment method used to make the purchase. It is important to note that there are no refunds for a change of mind.

Nerida Hansen Fabrics regularly has sales on samples and seconds and these items are marked as such and not eligible for return.

DELIVERY ADDRESS
Nerida Hansen Fabrics recommends that customers provide a secure delivery address such as place of employment. Nerida Hansen Fabrics is not responsible for any lost or stolen parcels.

COVID-19
Due to the outbreak of COVID-19 some customers may experience a delay with their online delivery. Various domestic areas and international governments have implemented restrictions and suspended services on local delivery, therefore causing further delays. It is important to note that once your order is shipped we are unable to retrieve a suspended parcel.

COMBINING ORDERS
No, unfortunately we cannot combine orders. If you forget something or make a mistake you will need to cancel your current order and process a new one. Remember to email happyhelpers@neridahansen.com with the order number ASAP you wish to cancel.

We thank our customers for their understanding and patience and ask that they check their purchases on arrival and notify us of any issues.