COVID-19

Due to the outbreak of COVID-19 some customers may experience a delay with their online delivery. Various governments have implemented restrictions and suspended services on overseas postal and therefore causing further delays. Once your order is shipped we are unable to retrieve a suspended parcel.

We thank our customers for their understanding and patience.

Combining Orders

Unfortunately, no we cannot combine orders. If you forget something or make a mistake you will need to cancel your current order and process a new one. Email happyhelpers@neridahansen.com with the order number you wish to cancel.

Domestic Shipping

Nerida Hansen Fabrics offers a flat rate of $10.95 for shipping within Australia and free shipping for orders over $150.

International Shipping

The answer is yes! Nerida Hansen Fabrics ships internationally and the cost varies according to the country of delivery. Important to note that overseas customers are responsible for any import or local taxes that are payable to customs in their own country.

International orders are sent via International Express.

Please check the Australia Post website for details regarding any restrictions on your Country.

Delivery Address

Nerida Hansen Fabrics recommends that customers provide a secure delivery address such as place of employment because Nerida Hansen Fabrics is not responsible for any lost or stolen parcels.

Delivery Times

We’ve added to our delivery days, yay! We aim to dispatch online orders within one to three business days after purchase. Items purchased during a sale period may take an extra day or two.

Click and Collect - currently unavailable 

Nerida Hansen Fabrics has introduced click and collect, a service that allows customers to process an order online and collect in our showroom. Once an order is processed we are then unable to make any changes because our stock is cut to order.

Customers are sent a text to alert them that their order is ready for pick-up. Collection is available from our Torquay headquarters from Wednesday to Saturday between the hours of 10am and 3pm and there is no limit to the amount customers can order via click and collect. Customers must show proof of purchase to collect their order. Now start sewing!

Returns and Exchanges

We are ridiculously proud of our products here at Nerida Hansen Fabrics and we take all measures to ensure they meet our high standards. If something is not quite right, whether it be damaged or faulty, then make us your first point of contact.

Send an email to happyhelpers@neridahansen.com within 14 days of receiving your order and we will then endeavour to resolve the issue with either a credit voucher, refund or exchange. Simply quote your order or receipt number and cite your reason and one of our happy helpers will reply within 72 hours.

Refunds will be made via the same payment method used to make the purchase. It is important to note that there are no refunds for a change of mind.

Nerida Hansen Fabrics regularly has sales on samples and seconds and these items are marked as such.

Returns should be sent using registered post or a trackable courier; Nerida Hansen Fabrics cannot accept responsibility for items lost in transit. 

We ask our customers to check their purchases on arrival and notify us of any issues.