Shipping

All orders are shipped from our headquarters in Australia. We currently ship nationwide within Australia and most orders take three to seven days (add a couple of days for remote or rural areas). We also ship internationally and the timeframe varies depending on the destination.

For more shipping information please refer to our Shipping & Returns page.

Unfortunately, no we cannot combine orders. If you forget something or make a mistake you will need to cancel your current order and process a new one. Email happyhelpers@neridahansen.com with the order number you wish to cancel.

Payments & Refunds

At Nerida Hansen Fabrics we accept the following payment methods:

 

Credit card (Visa, Mastercard and American Express) Debit card PayPal Afterpay Apple Pay

Absolutely. However, we ask that you either email or call us first to discuss the issue. If it requires further attention then we will guide you through our returns procedure or refer you to our refunds page.

We sure do. Nerida Hansen Fabrics gift cards are available online to the amount of $30, $50 or $100.

Enter the code in the gift card or discount code field on the shopping cart page during the checkout process. If a code cannot be applied it is possible the promotion has expired or the items in your cart are excluded from the promotion. Any queries send an email to happyhelpers@neridahansen.com

Other

You sure can. If you have any questions send them through to happyhelpers@neridahansen.com or call our warehouse on 03 52 541546. One of our happy helpers will gladly assist you.

Our Torquay headquarters is not a traditional fabric store. It is a showroom only. You will need to place your orders online. If the showroom is open you are able to browse, but all purchases must be processed online. This can be done via a mobile device whilst in the store. There will be brief wait time whilst we pick and pack your order. One of happy helpers can assist our customers with this new process.

All orders are measured in increments of 50cm (0.5m). We will always supply your order as one continuous piece unless it is advertised as a pre-cut remnant.

Simply jump onto our website and create an account. Then you will be in our VIP loop of what is happening or coming up at Nerida Hansen Fabrics. There is also a subscription box to our newsletter at the bottom of our homepage.

Customer support