Shipping

All orders are shipped from our headquarters in Australia. We currently ship nationwide within Australia and most orders take three to seven days (add a couple of days for remote or rural areas). We also ship internationally and the timeframe varies depending on the destination.

For more shipping information please refer to our Shipping & Returns page.

Unfortunately, no we cannot combine orders. If you forget something or make a mistake you will need to cancel your current order and process a new one. Email happyhelpers@neridahansen.com with the order number you wish to cancel.

Payments & Refunds

At Nerida Hansen Fabrics we accept the following payment methods:

 

Credit card (Visa, Mastercard and American Express) Debit card PayPal Afterpay Apple Pay

Absolutely. However, we ask that you either email or call us first to discuss the issue. If it requires further attention then we will guide you through our returns procedure or refer you to our refunds page.

We sure do. Nerida Hansen Fabrics gift cards are available online to the amount of $30, $50 or $100.

Enter the code in the gift card or discount code field on the shopping cart page during the checkout process. If a code cannot be applied it is possible the promotion has expired or the items in your cart are excluded from the promotion. Any queries send an email to happyhelpers@neridahansen.com

Other

You sure can. If you have any questions send them through to happyhelpers@neridahansen.com or call our warehouse on 0400499490. One of our happy helpers will gladly assist you.

Due to COVID-19 restrictions we are not offering showroom browsing. However, we have introduced a contactless Click & Collect service that allows customers to order online and collect from our warehouse free of contact. Place your order via our online store and at checkout select the option 'pick up'. Customers are sent a text to alert them that their order is ready for pick up.

All orders are measured in increments of 50cm (0.5m). We will always supply your order as one continuous piece unless it is advertised as a pre-cut remnant.

Simply jump onto our website and create an account. Then you will be in our VIP loop of what is happening or coming up at Nerida Hansen Fabrics. There is also a subscription box to our newsletter at the bottom of our homepage.

Customer support

0400 499 490