Fabric & Sewing Retail & Customer Service 

Maternity Leave Position with a view to Permanent

Nerida Hansen Fabrics has an exciting opening for a Retail professional with high-level customer service skills to join our awesome team.

The role is multi-faceted and is suited to a creative individual with a passion for sewing and fabrics. It requires a professional with exceptional customer service skills for both face-to-face retail and online customer service.

We are looking for an energetic person who can step into the role with their running shoes on to:

  • Drive the retail strategy of our Torquay Showroom
  • Manage our online customer service
  • Bring experience in customer loyalty, retail strategy and POS solutions
  • Use their passion & experience with sewing to plan and execute sewing workshops & other exciting events.

You will bring to the role:

  • Minimum 5 years Retail experience/preferably management.
  • Sales, managing budgets, stock control
  • Ability to identify opportunities for retail growth & customer service
  • A passion for retail with a focus on high quality customer service
  • Hands on positive attitude with great initiative
  • Sound understanding of Visual Merchandising principles
  • Friendly and enthusiastic with a focus on building relationships
  • Ability to work collaboratively and contribute to a team environment
  • Great passion for fabrics and fashion with demonstrated ability as a sewer
  • Strong Work Ethic
  • The ability to be flexible and adaptable in line with the business needs
  • Previous retail store experience in a high-volume environment.
  • Availability to work 4-5 full days per week including occasional Saturdays
  • Computer skills essential
  • Excellent communication skills both written and verbal

 Salary negotiable.


If you are interested in this exciting opportunity, email your resume and a cover letter to nerida@neridahansen.com . The cover letter must indicate how you successfully meet the role requirements. People with suitable qualitications will be contacted. Opportunity for the role to commence immediately! 

Only shortlisted candidates will be contacted. All applications will be held in strict confidence.