Returns Policy

At Nerida Hansen Fabrics, we take pride in delivering high-quality fabrics and sewing patterns. As each item is custom-made to your specifications, we generally do not accept returns unless there is an issue with the physical quality of the product. We want you to be completely satisfied with your purchase, so please read our Returns Policy carefully.

Eligibility for Returns:

We accept returns only in the following circumstances:
- The product has a manufacturing defect.
- The product arrives damaged.
- The product is incorrect or doesn't match the order.

Initiating a Return:

If you believe your order is eligible for a return, please follow these steps:
  • Contact our customer support team within 7 days of receiving your order to report the issue.
  • Provide clear photos of the product clearly showing the issue.
  • Our team will assess your request and provide instructions on the return process if applicable.

Return Process:

If your return request is approved:
  • We may provide you with a prepaid return shipping label.
  • Carefully package the item and send it back to us in its original condition within [X] days of receiving return instructions.
  • Once we receive and inspect the returned item, we will notify you regarding the status of your return.

Refunds and Replacements:

Depending on the circumstances, we offer the following options:
  • Refund: If the product is defective or arrives damaged, we will issue a refund for the full purchase price, including shipping costs.
  • Replacement: If the product is incorrect or doesn't match the order, we will send you a replacement at no additional cost.
  • Store Credit: In some cases, we may offer store credit as an alternative to a refund or replacement.

Non-Returnable Items:

Please note that certain items are non-returnable, including:
  • Products without a physical quality issue.
  • Items that have been personalized or customized according to your specifications.

Contact Us:

If you have any questions or need assistance with a return, please contact our customer support team [link to contact page].

Exceptions:

While we strive to ensure your satisfaction, there may be exceptions to this policy in unique circumstances. We will work with you to find the best solution for your specific situation.

We appreciate your understanding of our Returns Policy, which allows us to offer a wide range of custom-made products to suit your needs. If you have any concerns or questions, please don't hesitate to reach out to us. Your satisfaction is our priority.

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