Due to the outbreak of COVID-19, here at Nerida Hansen Fabrics we have introduced a range of necessary measures to ensure the health and safety of our customers, community and team members.
Contactless Click & Collect
Nerida Hansen Fabrics has introduced contactless click and collect, a service that allows customers to order online and collect from our warehouse free of contact. Place your order via our online store and at checkout select the option 'pick up'. Once an order is processed, we are then unable to make any changes because our stock is cut to order.
Customers are sent a text to alert them that their order is ready for pick up. Collection is available from our Torquay headquarters between the hours of 10.00am and 4.00pm on weekdays. There is no limit to the amount customers can order via click and collect. Customers must show proof of purchase to collect their order.
Nerida Hansen Fabrics headquarters is located at Unit 3, 1 Haystacks Drive, Torquay.
We have increased cleaning in high touch areas such as counters.
Our team members have been asked not to come to work if they feel unwell or been in contact with a confirmed case of COVID-19.
We are limiting transactions to card-only payments, which prevents the handling and distributing of cash.
To comply with social distancing regulations, we ask that all customers and team members remain 1.5m apart at all times whilst in our showroom.
Kind and Respectful Environment
We thank you for your understanding during this period of uncertainty surrounding coronavirus.